when I sync my ipod touch with itunes only the first song is downloaded and then it sits for hours

When I try to sync my ipod touch with iTunes, only the first song seems to be downloaded, then it just "hangs" for hours

Posted on Sep 27, 2016 8:08 AM

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4 replies

Oct 7, 2016 11:34 AM in response to lllaass

I have the same problem. Restoring from back up initially worked, but about a week later it's started doing it again.


EDIT: I haven't found a fix but I thought I would supply some more information, just in case it helps. I've tried running the diagnostic in the help menu, here's the information it finished with:


Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

To Be Filled By O.E.M. To Be Filled By O.E.M.

iTunes 12.5.1.21

FairPlay 2.11.7

Apple Application Support 5.0.1

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 10.0.0.18

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084



iTunes Serial Number 00000000761623BC



Current user is not an administrator.

The current local date and time is 2016-10-07 19:35:29.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce GTX 670

Intel Corporation, Intel(R) HD Graphics 4000



**** Runtime Libraries ****



c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1



**** External Plug-ins Information ****



No external plug-ins installed.



Genius ID: c3dd4127bc9c148a345c0cc32e9e178c



**** Device Connectivity Tests ****



iPodService 12.5.1.21 (x64) is currently running.

iTunesHelper 12.5.1.21 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.



Universal Serial Bus Controllers:



ASMedia XHCI Controller. Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26. Device is working properly.

Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D. Device is working properly.

Intel(R) USB 3.0 eXtensible Host Controller. Device is working properly.



No FireWire (IEEE 1394) Host Controller found.



Connected Device Information:



Kienan’s iPod, iPod touch (6th generation) running firmware version 10.0.2

Serial Number: CCQQ40WFGM18



Most Recent Devices Not Currently Connected:



iPhone 5s (CDMA) running firmware version 10.0.2

Serial Number: DX4S3GJ1FFG9



iPad running firmware version 5.1.1

Serial Number: V5043LH2Z39



**** Device Sync Tests ****



Sync tests completed successfully.

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when I sync my ipod touch with itunes only the first song is downloaded and then it sits for hours

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